Yeap, this is one of my many useless and childish bitching sessions, please do excuse me while I do this…I have some pain to share. I called up the UOB hotline a few minutes ago in a bid to clarify some card details with them. Apparently, it seems that they have given me another card on top of my new credit card and here I am sitting wondering where the heck did I get that from.
So doing what consumers normally do when they have a query, I called up the hotline. After some routing drills which normally puts me off (but that’s normal for hotline nowadays), I was put on hold while they connect my call to an available operator. Ten minutes into the looping music and voice messages apologising for the long wait as they are experiencing a high number of calls, I figured its best I log on to the UOB website while waiting on the phone, hoping to find any information on this.
Ten minutes later, I have already
- booted my laptop, checked the UOB website and found no useful information,
- did some simple accounting with my DBS online banking (yeap, I am really broke…no surprise),
- checked my blog for any new comments, replied to a new comment, visited new commenter’s blog (dude nice blog by the way),
- checked my Gmail, found two emails, cleared them easily (nope, no good jobs available so far),
- logged into my Google Reader, read two blogs, and
- got myself a nice drink
And after all that, I was still getting the looping music and apologetic messages. I need to report I was not using an ear-piece and that my 30-year-old neck is really hurting like a bitch. But shortly after, I was informed that the calls they are receiving got way too massive and they will route me to a voice mail. “Hey..that I can handle”, I thought to myself. I would prefer if they call me back instead of making me wait like a bumbling idiot for some operator to come back from his/her break and pick up my call (probably not right for me to say this but please understand, I am still on bitch-mode). And then, the final backbreaker, I got another automated message saying that I can’t leave a voice mail because it is full…they shortly hung up on me 
So I guess you could imagine my rage as I hurled (in my mind) my limited (very limited) vocabulary of body parts, what I think of their ancestors and descendants, their ancestors and descendants’ body parts and a couple of mixed combos here and there, which personally, I thought was really artistic (but I am sure some of you don’t agree). Yes, very bad, very unprofessional of me…still on bitch-mode by the way 
.
I submit to you this irony as I end. How come banks are always able to get your contact numbers (be it home, office or mobile), and successfully call you trying to hard sell you their products promising great services while we as consumers can never, ever, ever reach the bank’s hotline in under 10 mins with a few simple questions. They are always experiencing a high volume of calls don’t they?
Thanks for being bothered to read this you really deserve an award 
. Bitch-mode..off!!
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Write in to them and tell them to supply you free beer to recover from ‘mental and emotional trauma!’….or else you’ll get some one screw up their ads big time!
I just chanced on your website and read the 23 min of nothing. I loved the way you described about your bitching. I could actually visualize what you did, what you;ve said and your exact feelings. (that happened to me before) It’s like, no, I am not going to put down the phone because I have been on it for 20mins, and suddenly, it goes down on you….
Nice writing
KP: wahaha…I completely forgot about that..their ads are at the mercy of our drunk friend..wahaha!! ~evil laughter~…hmm..better make that lots of beer and dinner man..I got a whole list of invites to write to..keke..
Hi Marcus: Thanks for visiting man…glad u like the write up and somehow found my pain to be humorous…keke..just kiddin’…I tend to cover pain with humour…life is much better that way…that is probably why I am so funny at work…PAINFUL..
I have not called them again btw..which reminds me..where is my phone? I really need to sort things out..
Hope you enjoy your stay man…ya’ll come back now ya hear?
I have definitely waited for more than 23 minutes before, over a hotline. At the end of waiting, I ALWAYS land myself in a foul mood. Not only banks, a lot of customer service hotlines are liddat!
TigerFish: oh I am soooo feeling you there man…I did rem once I waited over an hour on a phone for a cab…but that is another story..keke..
painful hor? uuugggghhh!!
I waited a good half hour to place an order pizza over the phone.
So in the mean time i went to take a piss. Was pretty sure the pizza guy could hear the sprinkling of water when he picked up!
KP: NO WAY MAN?!! That is a perfect blog entry…blog blog blog..I have never waited long for food tho…taxis, hello kitty collectibles, banks…etc etc..but not food..hmmm
Hahaha nah not going to blog that. Well it does take that long….you try calling during peak hours (lunch, dinner), i bet you you’ll need at least 10-15min wait!
KP: oh yeah..peak hours are a real pain..I usually avoid those timing…sigh~ Singapore a waiting culture man…
J: You tell me man….i keep waiting to get my free beer, free prezzies, free glofish w/ sd card…….wait damn long ah!
KP: dammit maggie!! of course if you wait for those stuffs you wait long long lah..sheesh!! I also waiting leh..still haven’t come..